Saturday, November 21, 2009

Ebay Continues to Provide Poor Service

Despite Ebay’s climbing fees, signs of better services for sellers are still nowhere to be found. Ebay has had yet another system failure and posted the following notice on their Technical Announcements section. It reads as follows:


***Issues with Search results and eBay Stores***

November 21, 2009 | 03:28PM PST/PT

Due to errors in some of our backend systems, members may be seeing different errors in Search. This could be that "We were unable to run the search results you entered. Please try again in a few minutes" or a blank page, or simply the browser being unable to display the page.
This is also affecting the ability to access eBay Stores through search directly, and sometimes from the store URL.
Workarounds - Buy It Now Search and Advanced Search
If you use the Advanced Search option at the top of the page, and type in your search query and click the title and description box and then run the search, the results for the title and description search will be returned.
Alternatively, if you receive a 0 results page for title search and click the Buy It Now tab (or choose the title and description box and re-run the search), you'll see the (Buy It Now or title and description) results for your search query.
Please note that we are working as quickly as possible to get this resolved. Thank you for your patience as we continue to work to resolve this. http://www2.ebay.com/aw/core/200911211528031.html

Notice that there is not mention of credits to sellers even though most of their listings will not be searchable during this failure. This means if an auction only has one bid during this time the seller is out of luck. Ebay decided to start their maintenance during their 2nd busiest day of the week. This is just one example of the poor service that you get with ebay.
Sellers are looking to other places to sell and if Ebay does not wake up soon they will have no sellers left except listings for fake gold jewelry and knock-off Uggs and Coach items from China.

No comments:

Google

GOP Headlines